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TERMS AND CONDITIONS

Pricing policy

Prices are shown in € (EURO). Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

Payment

Payment is possible through Paypal and Visa.

Order confirmation 

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.

Shipping 

We know that you can’t wait to get your order so we do our best to ship your order on the following working day. To follow the goods, you can track your order with the tracking number included in your shipping confirmation, which you get by e-mail as soon as we dispatch your order.

Your order will be dispatched within 1-3 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail.

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions.

Returns

If you change your mind about an item you must notify us within 10 days after having received your purchase. To return an order please contact info@arternative-antwerp.com and await our return confirmation and shipping details. When received, you can return your order by the following procedure:

Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these critetia:

Place the product in a shipping box or plastic bag. Hats and caps must be returned in a box so they do not get squashed out of shape.

Enclose the original sales receipt to the product.

Write RETURN on the package to ensure a faster expedition.

The return and financial responsibility is yours until it reaches Arternative and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock.

Disclaimer

Arternative does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Arternative will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.